Privacy Policy

edGrow World (“edGrow World”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal data and personal information of our Learners, Parents, Guardians, visitors, customers and users. This Privacy Policy (“Policy”) explains how edGrow World collects, receives, uses, processes, stores, shares, protects and otherwise handles personal data when you access or use our website, online learning platform, Live Sessions, educational programmes, digital products, applications or other services provided by us (collectively, the “Services”).This Policy should be read together with our Terms & Conditions, Refund & Cancellation Policy and any other policies or terms applicable to the Services. By accessing or using our Website or Services, you acknowledge that you have had an opportunity to read this Privacy Policy. Where consent is required under applicable law, we will obtain such consent through an appropriate mechanism. If you do not agree with this Privacy Policy, please do not use or access the Website or Services.

1. ABOUT THIS PRIVACY POLICY: This Privacy Policy applies to personal data collected or processed through:

our Website;
online learning platforms and portals operated by edGrow World;
registration and enrolment forms;
Live Sessions and online classes;
educational programmes and courses;
digital products and learning resources;
customer support and communication channels;
payment and transaction processes;
surveys, competitions and promotional activities; and
other Services provided by edGrow World.

This Policy applies to information relating to Learners, Parents, Guardians and other individuals who interact with edGrow World.

2. IMPORTANT INFORMATION FOR PARENTS AND GUARDIANS: edGrow World provides educational programmes that may be used by school-age Learners, including children below 18 years of age. Where a Learner is a child, the Parent or lawful Guardian is responsible for the Learner's enrolment and, where required by applicable law, providing or authorising the provision of personal data necessary for the Services. edGrow World recognises that children's personal data requires additional protection. Where applicable law requires verifiable parental consent before processing a child's personal data, edGrow World shall obtain such consent in the manner prescribed by applicable law. We aim to collect only such information as is reasonably necessary for providing, administering, securing and improving our educational Services. Parents/Guardians are encouraged to supervise their child's use of online Services and may contact us at any time regarding concerns relating to the child's personal data.

3. PERSONAL DATA WE MAY COLLECT: Depending upon the Services used, we may collect the following categories of personal data.3.1 Parent / Guardian Information. This may include:

full name;
email address;
mobile or telephone number;
communication address;
billing information;
relationship with the Learner;
information required for enrolment;
payment and transaction information;
customer-support communications;
information voluntarily provided by you; and
other information reasonably necessary to provide the Services.

3.2 Learner InformationDepending upon the programme and Services, this may include:

Learner's name;
age or date of birth, where required;
class/grade;
school-related information, where reasonably required or voluntarily provided;
course/programme enrolment details;
attendance;
participation;
assignments;
assessments;
academic activities;
learning progress;
feedback; and
other information reasonably necessary to provide the educational Services.

3.3 Account InformationWhere an account is created, we may collect:

name or username;
registered email address;
mobile number;
login credentials;
account preferences;
course enrolments;
account activity; and
other information necessary to administer the account.

Passwords are intended to be stored using appropriate security practices. edGrow World does not intend to access or retain passwords in plain-text form.3.4 Transaction and Billing InformationWhen you purchase a programme, course or digital product, we may collect:

transaction amount;
date and time of transaction;
product/course purchased;
payment status;
transaction/reference number;
billing information;
payment method type; and
other information necessary to verify, reconcile or process the transaction.

Where payments are processed through a third-party payment gateway, payment-card or banking information may be collected and processed directly by that payment provider.edGrow World does not ordinarily store complete credit-card or debit-card numbers, CVV/security codes or banking credentials on its own servers unless specifically required, lawfully permitted and appropriately secured.

4. TECHNICAL AND DEVICE INFORMATION: When you visit or use our Website or Services, certain technical information may automatically be collected, including:

IP address;
browser type and version;
device type;
operating system;
device identifiers, where applicable;
referring URL;
pages or screens visited;
date and time of access;
network information;
error and diagnostic logs;
approximate location information derived from technical information, where applicable; and
other information reasonably necessary for Website functionality, security and analytics.

We may use this information to operate, maintain, secure and improve our Website and Services.

5. COOKIES AND SIMILAR TECHNOLOGIES: edGrow World may use cookies, pixels, local storage and similar technologies. These technologies may be used for purposes including:

maintaining login sessions;
remembering user preferences;
enabling essential Website functionality;
improving Website performance;
maintaining security;
understanding Website usage;
measuring permitted promotional activity; and
generating aggregated or analytical information.

Some cookies or similar technologies may be operated by third-party service providers.You may be able to control or disable cookies through your browser or device settings. Disabling certain cookies may affect the availability or functionality of parts of the Website.Where applicable law requires consent for non-essential cookies or similar technologies, edGrow World will provide an appropriate consent mechanism.Children's Use of Cookies and Tracking TechnologiesedGrow World shall not knowingly use tracking, behavioural monitoring or targeted advertising involving children's personal data where such activity is prohibited by applicable law.

6. INFORMATION FROM LIVE CLASSES AND EDUCATIONAL ACTIVITIES: In providing educational Services, edGrow World may process information relating to:

attendance;
participation;
questions and responses;
assignments;
assessments;
projects and activities;
learning progress;
course completion;
feedback; and
communications with teachers, mentors or support personnel.

Where Live Sessions are recorded, recordings may be used for legitimate purposes connected with the Services, including:

providing enrolled Learners with access to a missed session;
maintaining educational records;
quality assurance;
teacher or mentor training;
resolving disputes;
maintaining safety and security; and
other lawful and disclosed purposes.

Where photographs, videos, audio recordings, testimonials or identifiable Learner content involving a child are intended to be used for publicity, advertising, marketing, social media, promotional campaigns or other purposes beyond delivery of the educational Service , appropriate permission or consent shall be obtained where required by applicable law.

7. HOW WE USE PERSONAL DATA: We may process personal data for lawful and specified purposes, including the following.7.1 Providing Educational Services To:

process enrolments;
provide courses and Live Sessions;
provide learning materials;
administer assessments and activities;
maintain attendance and course records;
provide academic support;
communicate programme information; and
administer Learner participation.

7.2 Account and Customer ManagementTo:

create and manage accounts;
verify information;
process enrolments;
respond to enquiries;
provide customer support;
process cancellation and refund requests; and
maintain appropriate service records.

7.3 Payments and Financial AdministrationTo:

process payments;
verify transactions;
issue invoices and receipts;
reconcile payments;
process eligible refunds; and
detect and prevent payment fraud.

7.4 Security and Fraud PreventionTo:

protect the Website and Services;
detect unauthorised access;
prevent fraud and misuse;
investigate security incidents;
protect Learners, Parents, Guardians and our personnel;
maintain platform security; and
enforce applicable Terms & Conditions.

7.5 Service ImprovementWe may use aggregated or appropriately anonymised information to:

understand general usage patterns;
improve courses and educational resources;
improve Website functionality;
evaluate service performance;
develop new Services; and
conduct lawful analytics.

Where information has been properly anonymised so that an individual can no longer reasonably be identified, it may be used for lawful analytical and business purposes.

8. COMMUNICATIONS AND MARKETING: We may use your contact information to send essential service-related communications, including:

enrolment confirmations;
class schedules;
programme updates;
payment notifications;
account notifications;
security alerts;
customer-support communications; and
other communications necessary to provide the Services.

Where permitted by applicable law, we may also send promotional communications regarding:

new courses;
educational programmes;
workshops;
events;
offers;
learning resources; and
other edGrow World Services.

Where required, we will provide an appropriate mechanism to opt out of promotional communications.You may also contact us at: edgrowworld@gmail.com to request that promotional communications be stopped.Opting out of marketing communications will not prevent us from sending essential transactional, account, security or service-related communications.

9. CHILDREN'S PERSONAL DATA Protection of children's personal data is a priority for edGrow World. We shall process children's personal data in accordance with applicable Indian law, including applicable provisions of the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 , as and when the relevant provisions become applicable. Where required, we shall obtain verifiable parental or lawful guardian consent before processing a child's personal data. edGrow World shall not knowingly process children's personal data in a manner prohibited by applicable law. We shall not knowingly undertake tracking or behavioural monitoring of children, or targeted advertising directed at children, where prohibited by applicable law. We aim to:

collect only information reasonably necessary for the relevant educational Service;
restrict access to authorised personnel;
implement reasonable security safeguards;
avoid unnecessary collection of children's information;
provide appropriate mechanisms for Parents/Guardians to raise concerns; and
comply with applicable legal requirements relating to children's personal data.

Parents/Guardians may contact us regarding their child's personal data, subject to reasonable verification and applicable law.

10. CONSENT AND WITHDRAWAL OF CONSENTWhere processing of personal data is based on consent, consent shall be obtained in accordance with applicable law.Where required, consent will be obtained through an appropriate mechanism and will be capable of being withdrawn.Where applicable law provides a right to withdraw consent, you may contact: edgrowworld@gmail.com Withdrawal of consent shall not affect the lawfulness of processing carried out before such withdrawal.If withdrawal of consent prevents edGrow World from providing a particular Service that necessarily requires the relevant personal data, we may be unable to provide that Service, subject to applicable law.

11. SHARING OF PERSONAL DATAedGrow World does not sell personal data of Learners, Parents or Guardians to third parties for their independent commercial exploitation.We may share personal data where reasonably necessary for providing our Services, fulfilling lawful purposes, protecting users or complying with applicable law.Such recipients may include the following.11.1 Service ProvidersWe may engage trusted service providers for:

payment processing;
cloud hosting;
website and platform infrastructure;
learning-management systems;
email and communication services;
customer support;
analytics;
cybersecurity;
technical maintenance;
data storage; and
other operational functions.

Such service providers may process personal data only to the extent reasonably necessary to provide the contracted services and subject to applicable legal and contractual requirements.11.2 Teachers, Mentors and Educational PersonnelRelevant Learner information may be made available to authorised teachers, mentors, academic personnel and support staff where reasonably necessary to provide the educational Services.11.3 Affiliates and Business PartnersWhere legally permissible and reasonably necessary, personal data may be shared with affiliated entities or business partners involved in providing Services jointly with edGrow World.11.4 Legal and Regulatory AuthoritiesWe may disclose personal data where required or permitted by applicable law, including pursuant to:

court orders;
lawful governmental directions;
regulatory requirements;
lawful requests from competent authorities; or
other legally valid processes.

12. THIRD-PARTY SERVICES AND PLATFORMS: The Website or Services may integrate with third-party platforms, including:

payment gateways;
video-conferencing services;
learning-management systems;
cloud-service providers;
communication platforms;
analytics providers;
email/SMS/notification services; and
other technology providers.

ACY POLICY Third-party providers may process personal data in accordance with their own privacy policies and applicable contractual/legal obligations. edGrow World does not control the privacy practices of independent third-party platforms. Where you access a third-party service through a link or integration, we encourage you to review that third party's privacy policy.

13. PAYMENT INFORMATION: Payments may be processed through third-party payment gateways or financial service providers. Such providers may collect payment information directly for processing the transaction. edGrow World may receive transaction-related information such as:

payment status;
transaction ID/reference;
amount;
date and time;
payment method type; and
other information necessary for reconciliation, customer support and refunds.

edGrow World does not ordinarily retain complete payment-card credentials such as full card numbers or CVV/security codes.

14. DATA SECURITY: edGrow World takes reasonable technical and organisational measures designed to protect personal data against:

unauthorised access;
unauthorised disclosure;
misuse;
alteration;
destruction;
loss; and
other reasonably foreseeable security risks.

Depending upon the nature of the information and Services, safeguards may include:

access controls;
authentication mechanisms;
restricted employee access;
secure transmission;
system monitoring;
logging;
backups;
contractual safeguards with service providers; and
other reasonable security practices.

However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.Accordingly, while edGrow World takes reasonable measures to protect personal data, we do not guarantee absolute or uninterrupted security of personal data.

15. PERSONAL DATA BREACHES: In the event of a personal-data breach or security incident, edGrow World shall take reasonable and appropriate steps to:

investigate the incident;
contain the incident;
mitigate potential harm;
secure affected systems;
take corrective measures; and
comply with applicable legal and regulatory requirements.

Where notification is required under applicable law, edGrow World shall provide the required notification to affected individuals, authorities or other relevant entities in the manner and within the timelines prescribed by applicable law.

16. DATA RETENTION: edGrow World shall retain personal data only for as long as reasonably necessary for the purpose for which it was collected or processed, or for such period as may be required or permitted under applicable law. Retention periods may depend upon:

the nature of the personal data;
the purpose of processing;
the duration of an account or enrolment;
legal and regulatory requirements;
tax and accounting requirements;
dispute resolution;
fraud prevention;
security requirements; and
other legitimate business or legal requirements.

When personal data is no longer required and there is no lawful or legitimate reason for retaining it, edGrow World shall take reasonable steps to delete, destroy or anonymise such information in accordance with applicable law.

17. YOUR RIGHTS REGARDING PERSONAL DATA: Subject to applicable law and the applicability/commencement of the relevant provisions, individuals may have rights relating to their personal data, including rights to:

obtain information about processing;
access personal data;
request correction of inaccurate or incomplete personal data;
request deletion/erasure where legally applicable;
withdraw consent where processing is based on consent;
raise a grievance regarding processing; and
exercise other rights available under applicable law.

Where the request concerns a child's personal data, the Parent or lawful Guardian may exercise applicable rights in accordance with applicable law and appropriate verification procedures.Requests may be submitted to: edgrowworld@gmail.comedGrow World may request reasonable information to verify the identity and authority of the person making the request.

18. PARENT / GUARDIAN REQUESTS RELATING TO CHILDREN: A Parent or lawful Guardian may contact edGrow World regarding the personal data of the Learner under their care. Depending upon the nature of the request and applicable law, the Parent/Guardian may request:

information concerning processing;
access to relevant personal data;
correction of inaccurate information;
deletion where legally applicable;
withdrawal of consent where applicable; or
resolution of a privacy-related grievance.

edGrow World may undertake reasonable verification before acting upon such request.

19. SURVEYS, FEEDBACK AND PROMOTIONAL ACTIVITIES: From time to time, edGrow World may invite users to participate in:

surveys;
feedback forms;
competitions;
contests;
events; or
promotional activities.

Participation may be voluntary unless expressly stated otherwise.Information collected through such activities shall be used for the purposes disclosed at the time of collection and in accordance with applicable law.Where an activity involving a child requires additional parental/guardian permission or consent, such permission or consent shall be obtained where required.

20. TESTIMONIALS, ACHIEVEMENTS AND LEARNER CONTENT: edGrow World may receive testimonials, feedback, achievements, photographs, videos, assignments or other content from Learners or Parents/Guardians. Such content shall be used for public promotional or marketing purposes involving an identifiable Learner, particularly a child. The applicable content may be used in accordance with the scope of that permission and applicable law. Parents/Guardians may contact edGrow World regarding withdrawal of such permission, subject to applicable law and the circumstances in which the content has already been lawfully published or distributed.

21. LINKS TO THIRD-PARTY WEBSITES: Our Website or Services may contain links to third-party websites, applications or services. These third-party platforms operate independently of edGrow World and may have their own privacy policies, terms and practices. edGrow World is not responsible for the privacy practices, security, content or policies of third-party websites or services that we do not control. Users should review the privacy policies of third-party websites before providing personal data to them.

22. INTERNATIONAL DATA TRANSFERS: Some technology or service providers engaged by edGrow World may process or store personal data outside India. Where personal data is transferred outside India, edGrow World shall comply with applicable Indian laws, rules, restrictions and safeguards relating to such transfer.

23. DATA OF OTHER INDIVIDUALS: Where a Parent/Guardian or user voluntarily provides personal data relating to another individual, including a family member or emergency contact, such information should be provided only where the person is authorised to provide it or where otherwise permitted by law. The information provided should be accurate and limited to what is reasonably necessary for the relevant purpose.

24. ACCURACY OF INFORMATION: Users are responsible for providing accurate, complete and up-to-date information when registering for or using our Services. If any information is inaccurate, incomplete or outdated, you may contact us at: edgrowworld@gmail.comWe may take reasonable steps to correct or update personal data where appropriate.

25. NO SALE OF PERSONAL DATA: edGrow World does not sell personal data of Learners, Parents or Guardians to third parties for their independent commercial exploitation. This does not prevent edGrow World from sharing personal data with authorised service providers, business partners, affiliates, payment providers, technology providers or other parties where such sharing is reasonably necessary for providing Services, processing transactions, maintaining security, complying with law or fulfilling another lawful purpose described in this Policy.

26. BUSINESS TRANSFERS: If edGrow World undergoes or proposes a merger, acquisition, investment, restructuring, amalgamation, sale of assets, transfer of business or similar corporate transaction, personal data may be transferred to the relevant successor, acquiring entity or authorised party, subject to applicable law. Any such transfer shall be handled in accordance with applicable legal requirements and appropriate safeguards.

27. DISCLOSURE REQUIRED BY LAW: edGrow World may disclose personal data where reasonably necessary or legally required to:

comply with applicable law;
comply with a valid court order;
comply with a lawful governmental or regulatory direction;
respond to a lawful request from a competent authority;
investigate fraud or unlawful activity;
enforce our Terms & Conditions;
protect the rights, property or safety of edGrow World;
protect the safety of Learners, Parents/Guardians, employees or other individuals; or
establish, exercise or defend legal claims.

28. GRIEVANCE REDRESSAL: If you have a question, complaint, concern or grievance regarding the collection, use, processing, storage or disclosure of personal data, you may contact: edGrow World
Email: edgrowworld@gmail.com Please provide sufficient details to enable us to identify the relevant account, Learner or transaction and understand the nature of your concern. edGrow World shall review and address privacy-related grievances in accordance with applicable law. Where applicable law requires edGrow World to appoint a Data Protection Officer, Consent Manager, Grievance Officer or other designated person, the relevant details shall be published or provided in accordance with applicable legal requirements.

29. MARKETING OPT-OUT: If you do not wish to receive promotional communications, you may:

use the unsubscribe option provided in the communication; or
contact us at edgrowworld@gmail.com.

We will take reasonable steps to process your marketing preference in accordance with applicable law.Please note that you may continue to receive essential service-related communications, including class, payment, account, security and transactional messages.

30. CHANGES TO THIS PRIVACY POLICY: edGrow World may update this Privacy Policy from time to time to reflect:

changes in our Services;
changes in technology;
changes in our data-processing practices;
changes in applicable laws or regulations; or
regulatory guidance.

The revised Policy shall be published on the Website with an updated “Last Updated” date.Where applicable law requires fresh consent for a material change in processing, edGrow World shall obtain such consent through an appropriate mechanism.

31. GOVERNING LAW: This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India. Nothing in this Policy is intended to exclude, restrict, limit or waive any mandatory statutory right, protection or remedy available to an individual under applicable Indian law.

32. CONTACT US: For privacy-related questions, requests, complaints, consent-related matters, data correction/deletion requests or other personal-data concerns, please contact: edGrow World Email: edgrowworld@gmail.com Subject: Privacy / Personal Data Request For security purposes, edGrow World may request reasonable information to verify the identity and authority of the person making a request before processing it.

33. ACKNOWLEDGEMENT: By accessing or using the edGrow World Website or Services, you acknowledge that you have had an opportunity to read and understand this Privacy Policy. Where applicable law requires consent for a particular processing activity, such consent shall be obtained through the appropriate consent mechanism. For Learners who are children/minors, the Parent or lawful Guardian shall provide consent or authorisation where required by applicable law. Nothing in this Privacy Policy shall be construed as a waiver of any mandatory statutory rights available under applicable Indian law.

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