REFUND & CANCELLATION POLICY


At edGrow World, we are committed to providing Learners with high-quality educational programmes, Live Sessions, learning resources and digital products. This Refund & Cancellation Policy (“Policy”) sets out the terms governing cancellation, withdrawal and refunds for programmes, courses, Live Sessions and digital products purchased from or through edGrow World. This Policy shall be read together with the applicable Terms & Conditions, Privacy Policy and any course-specific terms communicated or displayed to the Learner/Parent/Guardian at the time of enrolment. For the purposes of this Policy:

“Learner” means the student enrolled in an edGrow World programme.

“Parent/Guardian” means the parent or legal guardian who makes or authorizes the payment or enrolment on behalf of a Learner who is a minor.

“Live Session” means a scheduled live instructional class/session conducted or made available by edGrow World through its designated online or offline mode of delivery.

1. FEE PLANS: edGrow World offers its programmes under the following advance fee plans, as applicable to the relevant programme:
  • Quarterly Fee Plan
  • Half-Yearly Fee Plan
  • Yearly Fee Plan
The refund provisions contained in this Policy apply to fees paid in advance under these fee plans, unless a specific programme or promotional offer expressly provides different refund terms. Any course-specific refund or cancellation terms clearly displayed or communicated at the time of enrolment shall form part of the applicable enrolment terms, subject to applicable law.
2. VOLUNTARY WITHDRAWAL / UNENROLMENT: A Learner may request to discontinue or withdraw from an ongoing programme by submitting a written cancellation/refund request from the registered email address to:edgrowworld@gmail.com

2.1 Minimum Lock-In Period For all Quarterly, Half-Yearly and Yearly Fee Plans, the first 8 Live Sessions shall constitute the Minimum Lock-In Period. A Learner/Parent/Guardian may request withdrawal from the programme after completion of the Minimum Lock-In Period of 8 Live Sessions. If the Learner voluntarily chooses to discontinue or withdraw from the programme before completion of the first 8 Live Sessions, no refund shall ordinarily be payable in respect of the unused portion of the advance fee, subject always to any mandatory rights or remedies available to the consumer under applicable law. For the purpose of determining completion of the Minimum Lock-In Period, a Live Session shall be considered completed when the session has been scheduled and conducted or made available by edGrow World, irrespective of whether the Learner attends the session.
3. REFUND AFTER COMPLETION OF THE MINIMUM LOCK-IN PERIOD: After completion of the first 8 Live Sessions, the Learner/Parent/Guardian may submit a request to discontinue the programme. Where the Learner has completed the Minimum Lock-In Period and the request satisfies the eligibility requirements of this Policy, the eligible unused portion of the advance fee shall be considered for a pro-rata refund. The refund shall be calculated substantially on the following basis: Refundable Amount = Eligible Advance Fee Paid − Fee Attributable to Services Already Provided The amount attributable to services already provided may include, as applicable:
  • Live Sessions/classes already conducted or made available;
  • teaching and instructional services already provided;
  • assessments, activities, workshops or other programme components already delivered;
  • learning resources or programme components expressly identified as non-refundable at the time of enrolment; and
  • other amounts that are lawfully non-refundable and were clearly disclosed to the Learner/Parent/Guardian before or at the time of enrolment.
The refund, where applicable, shall therefore relate only to the eligible unused portion of the advance fee.
4. SERVICES ALREADY PROVIDED: No refund shall ordinarily be payable in respect of Live Sessions, classes, instructional services, workshops, assessments, activities, learning resources or other services that have already been provided or made available to the Learner. For the avoidance of doubt, non-attendance by the Learner at a Live Session that was duly scheduled and made available by edGrow World shall not, by itself, entitle the Learner/Parent/Guardian to a refund for that session. Where a pro-rata refund is applicable, the calculation shall take into account the services already provided or made available during the applicable fee period.
5. DIGITAL PRODUCTS AND NON-TANGIBLE PRODUCTS: Certain edGrow World offerings may include non-tangible digital products, including but not limited to:
  • recorded classes;
  • recorded sessions;
  • downloadable learning material;
  • e-books;
  • digital worksheets;
  • digital resources;
  • educational files;
  • templates; and
  • other electronically delivered educational content.
Because digital products may be accessed, downloaded, copied or consumed immediately following purchase, such digital products shall generally be non-refundable once access has been provided, the product has been delivered, or the Learner has commenced downloading or accessing the product. However, this provision shall not exclude or restrict any refund, replacement, correction or other remedy that may be available to a consumer under applicable law, including where the digital product:
  1. has not been delivered or made available despite payment;
  2. is materially defective or inaccessible due to an issue attributable to edGrow World;
  3. is materially different from the description, representation or specifications provided at the time of purchase; or
  4. otherwise gives rise to a statutory right or remedy.
Where a technical issue prevents access to a purchased digital product, the Learner/Parent/Guardian should contact edGrow World at edgrowworld@gmail.com so that reasonable assistance may be provided.
6. CANCELLATION OR REFUND DUE TO EDGROW WORLD: Nothing in this Policy shall prevent a Learner/Parent/Guardian from requesting an appropriate refund or other remedy where the circumstances arise due to an act, omission or deficiency attributable to edGrow World.This may include, where applicable:
  • cancellation of the programme by edGrow World;
  • material failure to provide the programme or services as agreed;
  • material deficiency in the services;
  • material deviation from the programme/course description represented at the time of enrolment; or
  • any other circumstance in which a refund or other remedy is required under applicable law.
Any such request shall be reviewed based on the facts and circumstances of the particular case.
7. HOW TO REQUEST A REFUND / CANCELLATION: All voluntary withdrawal, cancellation and refund requests must be submitted in writing by email to:edgrowworld@gmail.comThe request should preferably contain:
  • Learner's full name;
  • Parent/Guardian's name, where applicable;
  • registered mobile number;
  • registered email address;
  • name of the course/programme;
  • enrolment/order/receipt number, if available;
  • date of enrolment/payment;
  • payment transaction reference; and
  • reason for requesting cancellation/refund.
For security and verification purposes, edGrow World may request additional information reasonably necessary to verify the identity of the person making the request and the underlying transaction. A refund request shall be treated as received on the date it is successfully received at edgrowworld@gmail.com.
8. REVIEW AND REFUND PROCESSING: Upon receipt of a refund request, edGrow World shall review the request against this Policy, the applicable programme terms and the relevant payment/enrolment records. Where the refund is found to be payable under this Policy, edGrow World shall process the eligible refund within 15 working days from the date of approval of the refund and receipt of all information reasonably required for processing the refund. The actual time taken for the refunded amount to be credited to the customer's account may vary depending upon the bank, payment gateway or other financial institution involved and circumstances beyond the reasonable control of edGrow World.
9. MODE OF REFUND: Where reasonably practicable, approved refunds shall be made to the original payment method/source used for the relevant transaction. Where refund to the original payment method is not technically or operationally possible, edGrow World may request verified bank/UPI/payment details from the person who made the original payment. For security and fraud-prevention purposes, edGrow World may undertake reasonable verification before processing a refund.
10. DISCOUNTS, PROMOTIONAL OFFERS AND SPECIAL PRICINGWhere a Learner has enrolled under a promotional offer, scholarship, discount, bundled offer or special pricing arrangement, the refund calculation may take into account the actual programme fee and the applicable terms of the relevant offer. Discounts, promotional benefits or complimentary components shall not be treated as independently refundable amounts unless expressly stated otherwise. Where special refund terms have been clearly disclosed as part of a particular promotional offer, those terms shall apply to that offer to the extent legally permissible.
11. DUPLICATE OR INCORRECT PAYMENTS: Where a Learner/Parent/Guardian has accidentally made a duplicate payment for the same course or programme, edGrow World may, after verification, refund the duplicate amount. Such refund shall be subject to verification of the relevant transaction and applicable tax/payment requirements.
12. FRAUDULENT OR UNAUTHORISED TRANSACTIONS: Where there is reasonable evidence of fraudulent activity, misuse of the platform, unauthorized use of a payment instrument, falsification of information, abuse of the refund process or violation of applicable law or edGrow World's Terms & Conditions, edGrow World may suspend the relevant account or transaction and investigate the matter before processing any discretionary refund. Nothing in this provision shall affect any mandatory rights or remedies available under applicable law.
13. ACCESS TO PROGRAMME AFTER REFUND REQUEST: Submission of a refund or cancellation request does not, by itself, guarantee approval of the request. Once a refund has been approved and processed, the Learner's access to the relevant programme, Live Sessions, digital content, learning resources or other benefits associated with the refunded enrolment may be discontinued. A refunded enrolment shall not thereafter be transferred, reinstated or reused unless expressly approved by edGrow World.
14. STATUTORY CONSUMER RIGHTS: Nothing contained in this Policy shall be interpreted as excluding, restricting, limiting or waiving any mandatory right, remedy or protection available to a consumer under applicable Indian law. This Policy shall be subject to the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and other applicable laws, rules and regulations, as amended or replaced from time to time. Where a statutory right to refund, replacement, correction, compensation or any other remedy applies, such statutory right shall prevail to the extent of any inconsistency with this Policy.
15. GRIEVANCE REDRESSAL: If a Learner/Parent/Guardian has a concern regarding a cancellation or refund decision, the concern may be raised with edGrow World at: Email: edgrowworld@gmail.comThe complaint should include the relevant enrolment/payment details and a brief description of the concern so that the matter can be appropriately reviewed. Where edGrow World is required under applicable law to appoint/designate a Grievance Officer, the name, designation and contact details of the designated Grievance Officer shall be displayed on the website/platform in accordance with applicable legal requirements.
16. CHANGES TO THIS POLICY: edGrow World reserves the right to amend or update this Refund & Cancellation Policy from time to time to reflect changes in its programmes, business practices or applicable laws. The version of this Policy applicable to an enrolment shall ordinarily be the version displayed or communicated at the time of the relevant purchase/enrolment, subject to applicable law.
17. CONTACT DETAILS: For all refund, cancellation and withdrawal request Email: edgrowworld@gmail.com. Learners/Parents/Guardians are advised to retain their payment receipt, invoice, enrolment confirmation and relevant correspondence until the refund or cancellation matter has been resolved.
ACKNOWLEDGEMENT By enrolling in an edGrow World programme or purchasing an edGrow World product/service, the Learner/Parent/Guardian acknowledges that they have been provided an opportunity to review the applicable programme terms and this Refund & Cancellation Policy. Nothing in this acknowledgement shall be construed as a waiver of any mandatory statutory rights available under applicable law.

Launch your GraphyLaunch your Graphy
100K+ creators trust Graphy to teach online
edGrow World 2026 Privacy policy Terms of use Contact us Refund policy